Policies and Shipping


Bicycles returns are not accepted. However, bicycles can be exchanged for another product within seven days of purchase. Exchanged bicycles will incur a $50 exchange fee. *Exchanged bicycles must be in original condition. Additional fees may incur based on any use, wear, and the exchanged bicycle condition.

If there’s a problem with a part or accessory you purchased, you may return within 30 days of purchase. *Returned item(s) must be in original condition and in original packaging:


If there’s a problem with a part or accessory you ordered, you may return it to the address below within 30 days of purchase.:
(** Excluding specialty items, see below )

North Shore Cycle
251 Western Ave.
Lynn, MA 01904
Attn: Returns

Ship returns via Ground UPS or insured US Mail, (we do not accept CODs). We will refund shipping costs on damaged merchandise only. Merchandise returned that appears used will be subject to a restocking fee.

Returns over $100 must have a return authorization number clearly marked on the outside of the package. A return authorization number can be obtained by phone at 781-581-2700, or e-mail at: sales@nscycles.com.

** Specialty Items:
NSC will only accept return of specialty items if they are defective. Customers will be notified of these items in advance via email before the order is processed.

Shipping Charges (Continental U.S.)

Three shipping options are offered for merchandise delivery:

UPS Ground (5-7 weekdays): $5.00
UPS 3-Day Air (3-days weekdays) $9.00
UPS 2-Day Air (2-days weekdays) $15.00

Note: UPS Shipping time does not include weekend days. Weekdays only.
Note: Orders usually ship one business day after being placed.

Please note that some items may be subject to additional shipping charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.


Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

Prices & Information

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.