Policies and Shipping

RETURNS

In-Store Bicycle Purchase:
Although bicycles returns are not accepted, we at North Shore Cycle want you to be completely satisfied with your purchase - Bicycles can be exchanged for another product within 14 days of purchase. Exchanged bicycles will incur a 10 % exchange fee. *Exchanged bicycles must be in original condition. Additional fees may incur based on any damage, use, or wear of the exchanged item.

Shipped Bicycle Purchase:
We recommend all bikes purchased through North Shore Cycle be assembled by a certified bike shop mechanic. If the bicycle is not assembled by a certified bike shop mechanic, any warranty may be void. If you do have any issues with your purchase or warranty concern please contact us at sales@nscycles.com so we can best resolve your issue. Please include order number, date of purchase, describtion of issue.

*All items marked 'Sale' and/or 'Clearance' are considered final sale and non-refundable. North Shore Cycle Gift Cards are Final Sale.* Parts And Accessories:
If you do have any issues with your purchase or warranty concern please contact us at sales@nscycles.com so we can best resolve your issue. Please include order number, date of purchase, describtion of issue. *Returned item(s) must be in original condition and in original packaging:

North Shore Cycle
251 Western Ave.
Lynn, MA 01904
Attn: Returns

Ship returns via UPS Ground (we do not accept CODs). We will refund shipping costs on damaged merchandise only. Merchandise returned that appears used will be subject to a restocking fee.

Returns over $100 must have a return authorization number clearly marked on the outside of the package. A return authorization number can be obtained by phone at 781-581-2700, or e-mail at: sales@nscycles.com.

** Specialty Items:
NSC will only accept return of specialty items if they are defective. Customers will be notified of these items in advance via email before the order is processed.

SHIPPING CHARGES (Continental U.S.)

Three shipping options are offered for merchandise delivery:

UPS Ground (5-7 weekdays)
Note: UPS Shipping time does not include weekend days. Weekdays only.
Note: Orders usually ship one business day after being placed.

Please note that some items may be subject to additional shipping charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

BACKORDERS

Since many SE bikes are very limited, pre-orders are a great way to insure delivery of your bike once available. Your purchased will be shipped as soon as the item arrives in stock. Tracking information will be sent to the email on purchase order.

Prices & Information

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.